Everything below is handled by the same small team that builds the games. Write to us in English or Russian — we read every message.
Email support@kindzasoft.com and include:
Those three things let us find your account straight away and usually save a round of back-and-forth.
If you linked your account to Game Center, Google Play Games or a social account, sign in with it on the new device and your progress will come back. If you did not link it, email us your old nickname, approximate last play date and any purchase receipts, and we will try to trace it.
Purchases are processed by Apple and Google, not by us, so start by checking the receipt in your store account. If the money left your account and the items never appeared, send us the receipt and we will credit them manually.
Refunds are issued by the store you bought from. Use Apple's Report a Problem or Google Play's order history. We cannot reverse a store charge on your behalf.
Tell us your device model, OS version and app version, and roughly when it happened. For disconnects, note whether you were on Wi-Fi or mobile data — it genuinely helps us narrow it down.
Use the in-game report button where possible, since it attaches the match context automatically. For chat abuse or an offensive nickname or avatar, send us the nickname and a screenshot and we will moderate it.
Send us the details and we will get back to you. One mailbox, one team, no ticket maze.
